GSCM 326 Week 5 Quiz Latest

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GSCM 326 Week 5 Quiz Latest

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GSCM 326 Week 5 Quiz Latest

GSCM

GSCM 326 Week 5 Quiz Latest

GSCM 326 Week 5 Quiz Latest

Question 1. Question : (TCO 9) _____ is an approach for mistake-proofing processes, developed by Shigeo Shingo, that involves using automatic devices or simple methods to avoid human error.

  • Kaizen
  • Poka-yoke
  • Process mapping
  • Job enrichment

Question 2. Question : (TCO 9) Value-creation processes are sometimes called _____ processes.

  • core
  • support
  • job enrichment
  • quality circle

Question 3. Question : (TCO 9) When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize _____ to provide a high-quality service to the customers.

  • training provided to the employees
  • employee behavior
  • professional judgment of the employees
  • physical facilities and procedures

Question 4. Question : (TCO 8) Which of the following can be regarded as a task error in a service process?

  • Lack of courteous behavior
  • Failure to acknowledge a customer
  • Unclean facilities
  • Working on the wrong order

Question 5. Question : (TCO 9) The process of measuring a company’s performance against best-in-class companies and using that information as a basis to define the company’s targets, strategies, and implementation is known as

  • total quality management.
  • process mapping.
  • benchmarking.
  • reengineering.

Question 6. Question : (TCO 10) _____ systems are software packages that integrate organizational information systems and provide an infrastructure for managing information across the organization.

  • Enterprise resource planning
  • Balanced scorecard
  • Juran’s quality trilogy

Question 7. Question : (TCO 10) _____ refers to an examination of facts and data to provide a basis for effective decisions.

  • Analysis
  • Data warehousing
  • Interlinking
  • Clustering

Question 8. Question : (TCO 10) Which of the following analytical approaches or technologies is most likely to be used for data mining?

  • Histogram
  • Pareto diagram
  • Quincunx experiment
  • Fuzzy logic

Question 9. Question : (TCO 10) _____ knowledge is easily captured, stored, and disseminated using computer technology.

  • Explicit
  • Indirect
  • Tacit
  • Allusive

Question 10. Question : (TCO 10) _____ involves the discovery, learning, creation, and reuse of knowledge that eventually becomes intellectual capital—knowledge that can be converted into value and profits.

  • Knowledge costing
  • Knowledge internationalization
  • Rapid knowledge transfer
  • Knowledge interlinking
  1. Question : (TCO 9)Define certified supplier as noted in our text.

Question 2. Question : (TCO 10) What are two of the six guidelines Mark Graham Brown suggests for designing a performance measurement system?

A.

  • Fewer is better. Concentrate on measuring the vital few key variables rather than the trivial many.
  • Measures should be linked to the factors needed for success—namely, the key business drivers.
  • Measures should include a mix of past, present, and future to ensure that the organization is concerned with all three perspectives.
  • Measures should be based around the needs of customers, shareholders, and other key stakeholders.
  • Measures should start at the top and flow down to all levels of employees in the organization.
  • Measures should be changed or at least adjusted as the environment and strategy change.

See Chapter 12, page 605.